Technical Support Contact
|
|
Before you report a problem to us please review the following guidelines to ensure that you receive a timely response to your problem.
|
|
|
1. What to try before you report a problem or ask us a question
|
- If you need information about SolidWorks then review the SolidWorks References & Guides found on the SolidWorks Website. Note that some of the information will require you to log into the customer center.
- If you have a question please try the SolidWorks help file. It is very comprehensive and you can carry out a search to try and find the answer you are looking for.
- For graphics card or driver problems check the SolidWorks recommended list to see if your graphics card or driver version will cause specific problems. SolidWorks has tested several commonly used graphics adapters and driver combinations.
|
|
|
2. Problem reporting methods
|
|
|
|
Using the form you can:
|
|
a. Describe the problem
b. Select the product your are experiencing a problem with
|
- You can call our technical support team at 559-292-0202 or 800-922-1866 Ext. 41
|
|
Please be prepared to discuss all of the approaches that you have attempted prior to calling us.
|
- You can also send a fax to 559-292-0204
|
|
If you have a simple question and find it easier to create a quick hand sketch you can easily fax it over to us. It may help to clarify a problem. Note if you are sending a fax please call to let us know you have submitted a problem via fax.
|
|
|
Can’t explain your problem on the phone or need a CGWI tech to walk you through a procedure? Use our new support tool!
|
|
With GoToMeeting, you can watch a CGWI’s tech’s screen or even let a CGWI tech help you on your own desktop, without anyone leaving their desk! We also have a non-disclosure agreement ready if necessary. Just call our support line at 800-922-1866 ext. 41 to get your issues resolved fast with virtual help from CGWI!
|
|
|
|
For more information on how to obtain a Subscription Service Contract to take advantage of our technical support please contact us at the same information that appears above.
|
